FAQS

Calling or texting me at Complete Critter Care at 919 446 5076 or sending me an email are both great ways to contact me. I will be happy to talk to you about how I can help with your custom pet care needs. For any booking requests I prefer email so I can get all the info I need to give you the best service. *First time clients may use the contact form. 

Private dog walking, cat and other animal visits, in-home overnight sitting, home care, supply run, medication administration, and more. Special requests? No problem. Just let me know! My visits may include a walk, fresh water, feeding if requested, treats, cleanup of pet accidents, playtime, lots of attention, mail retrieval, plant watering, and trash disposal.  

I have a wide range of experience with virtually every kind of creature; from dogs and cats, to hamsters and rabbits, iguanas and turtles, to fish, snakes, and even lemurs! Just let me know if you have a special pet or unusual needs, and I will do my best to exceed your expectations. 

 Complete Critter Care services Holly Springs, Apex and Fuquay-Varina, North Carolina.

Complete Critter Care provides dog walking and pet sitting services seven days a week, 365 days a year. 

Dogs and cats may have a good time socializing with other pets, but they do long for the comfort of their own environment with familiar sights, sounds, and smells. Sometimes a pet can suffer from separation anxiety, and have a stressful time in unfamiliar territory. Pet owners may also run the risk exposing their pet(s) to illnesses carried by other owners’ pets at the boarding facility, and/or getting into a fight with a more dominant animal who isn’t as friendly as your pet. There’s just no place like home! 

I will do everything I can to accommodate the needs of your pet if you are stuck somewhere due to delayed flights, late work meetings, etc. I understand that life happens, and I have been known to work with last minute requests of all kinds! However, last minute scheduling may not be available at the exact time your pet needs servicing, but rest assured that I will be there as soon as I can and am happy to clean up any messes as a result of a last minute urgent booking.
*Short Notice fee may apply.    

Whether providing daily visits or midday dog walks to your pets, I will aim to keep as close to your pet’s routines as possible. Just let me know the 2 hour time range you prefer your scheduled visit to take place. When we meet for your initial consultation, let me know all you can about your pets’ normal activities, and I'll do my very best to keep that same routine! 

Most clients give me their keys at the initial meet and greet consultation. If you are not able to do so, you may leave it in a secure location outside your home for me to get when I come. The garage door code is requested for backup to get in house if needed.

As long as the weather does not pose a threat to either her or the pets, I will certainly stay on schedule to ensure proper care during scheduled visitations. It’s plausible that inclement weather (i.e. heavy rain causing hazardous road conditions) can potentially delay scheduled arrival times. I will do everything I can to keep your pets safe. When such weather conditions (including extreme heat) occur please understand that your dog’s walk may be shortened to only allow for a quick potty break, and leaving towels out to wipe down a wet pup during rainy seasons helps keep your home clean. I will always stay with your pets for the duration of the scheduled visit, rain or shine.  

I walk each client’s dog in the comfort and safety of your own neighborhood. I do not gather dogs from different clients and walk them at the same time. I do not take the client’s dog to the local dog park for the safety of your pet. I take pride in believing that my attention to each client’s pet should be focused solely on him/her. 

In accordance with NC State Laws and for the safety of your dog, I do not offer off-leash dog walking. Dogs may however, be off leash in the privacy of their own yard or secured area on property. 

Due to safety concerns of your beloved cat, I generally keep all cats indoors throughout the duration of my visits. If it is insisted that the cat be given dual indoor/outdoor access during or between my visits, I can not guarantee your cat’s return and will not be held liable in the event it does not return.     

I schedule all visits with a minimum of a two hour window for me to arrive for their visit (i.e. scheduled time is 1 pm, window of arrival time may be between 12 pm - 2 pm) *Special accommodations may be made by request. 

You will receive an email with an invoice after the last day of service. Payment is due upon receipt of invoice. Invoice is subject to a $15 late fee for every 5 days the invoice is overdue. All major credit cards via Stripe, Zelle, Venmo and cash are accepted. 

There is an additional fee of $5 per visit over all major national and religious holidays as well as three-day weekends. I will let you know of the applicable fees when you book your service. This helps ensure that I remain available for you during popular travel times. 

For drop in visits, I require that your cancellation request be made before 7 am the same day to avoid charges. If a same day drop in visit is cancelled after 7 am, you will be charged for the full amount of the visit. Overnight visits require a 5 day notice for cancellation, and will be cancelled at 50% of total charges if canceled thereafter. Visits are guaranteed on a first come first served basis, so booking early is in your best interest! I may change my personal schedules or family commitments in order to be present for an overnight or drop in appointment; the cancellation fees help to fairly compensate me for the time they reserved. 

Yes. I am committed to keeping all information I receive from her clients confidential, and will not disclose any of your personal information including your mailing address, phone numbers, and email address. I will only use your information as a means to take good care of your pets and home while you are away.

Yes. I am fully capable of handling care routines that I have not been previously introduced to. As long as I am given proper access to your home, I can start today!   

Overnights start 8 pm - 9 pm and end at 7 am - 8 am the next morning. During overnights, I will do everything you would in order to help maintain your animals’ routines. For more information on what overnights include, please refer to the Services page. If you would like a midday walk or additional time spent with your pet during the day time, I can schedule an additional midday walk accordingly as a drop in visit.    

Yes, as long as your pets do not pose a threat to me. Be sure to let me know of your pet’s individual medicinal needs. Additional fees may apply for specialized or complex medication routines including injections, fluids, or other specialized services outside oral and topical methods. 

No. Due to liability issues, I cannot provide overnight pet sitting services if there are other family, room-mates, or other guests in your residence at the time of the overnight stay. There are NO exceptions to this rule. It is for her safety and privacy. I can offer drop in visits throughout the day if someone is there as another option.     

I will email you a detailed status report of the entire experience after each visit or the end of each day. For in-home overnights, I will email a detailed report in both the evening and the morning. Pictures will be sent as well!